Free download: A get-up-to-speed guide on VDI

Virtual desktop infrastructure, better known as VDI, is undergoing a new life. A few years ago, it was plagued by lackluster user experiences and cost overruns. Now, thanks to an injection of new technology and better implementations, there’s a lot to like. Faster, cheaper technology has made it an interesting option for companies seeking a way to support flexible, work-from-anywhere environments.

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IDG Contributor Network: The best and worst performing retail mobile apps — but no reasons why

Nowhere is more customer feedback needed than with mobile apps. What works? What do you like? What is needed that isn’t there? And, most critically, why do you like or hate whatever you like and hate? A report crossed my desk the other day that came tantalizingly close — until I realized it didn’t.

The report came from Applause, a mobile analytics firm. Applause says that it generates “actionable insights and quantifiable metrics based on what users are actually saying about their app experiences.” And on the plus side, this report was based on more than 4,000 user reviews of the 95 most popular mobile apps. But the report — not unlike almost every other report I’ve seen trying to examine mobile app quality — suffers from a lack “why?” and “in what way?” This isn’t based on interviews with these consumers. And the consumers were limited to choosing from poor, fair, good, excellent and winning.

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